1. Scope & Purpose

This Privacy Policy explains how Hoi An Moon – Premium Boutique Hotel & Spa (“we”, “us”, “our”) collects, uses, and protects your personal data in accordance with applicable data protection laws and our commitment to guest trust and transparency.

2. Information We Collect

Identity and contact details (name, nationality, email, phone, address)
Booking and stay information (dates, preferences, special requests)
Payment details processed securely via certified partners
Technical data such as IP address and cookies to improve website performance

3. How We Use Your Information

To process reservations and deliver personalized hospitality services
To communicate pre-arrival, in-stay, and post-stay updates
To comply with legal obligations under local regulations
To send promotional content or offers (only with your consent)

4. Data Protection & Security

We adopt industry-standard technical and organizational safeguards to ensure that your personal data remains secure and confidential. Access is restricted to authorized personnel only.

5. Sharing Your Data

We do not sell or rent your data. Information may be shared only with trusted partners who assist us in providing our services, under strict confidentiality and data processing agreements.

6. Your Rights

You have the right to access, correct, or delete your personal data, and to withdraw consent for marketing at any time. Please contact us at privacy@hoianmoon.com for any privacy-related inquiries.

7. Updates to This Policy

This Privacy Policy may be updated periodically to reflect operational or legal changes. The latest version will always be available on our official website.